Job Responsibilities:
- Work closely with the Manager and stakeholders to identify and prioritize enhancements and new features for the Branchless Banking and Open Banking systems.
- Gather business requirements, conduct user research, and analyze market trends to propose improvements that enhance the user experience and drive business growth.
- Collaborate with cross-functional teams, including IT developers, UX/UI designers, and QA analysts, to define specifications and ensure successful implementation of enhancements.
- Monitor key performance indicators (KPIs) of the Banking platforms, including usage metrics, transaction volumes, user satisfaction, and system uptime.
- Generate regular reports and analysis on system performance, user feedback, and market trends to identify areas for improvement and recommend actionable insights to management.
- Any other assignment, as assigned by the management
Skill Levels Required:
- Experience in agile methodologies, with powerful project management skills.
- Excellent communication, problem-solving and interpersonal skills.
- Ability to work well in a team environment and learn new techniques as well as financial phenomenon.
- Knowledge of regulatory requirements and industry standards related to branchless banking and open banking is a plus.
Qualifications:
Bachelor's degree in business, finance, computer science, or a related subject.
Experience:
1-2 years of experience in a banking operation, customer service, or related role, preferably with exposure to digital banking, branchless banking, or open banking.
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